Refund Policy

1. Right of Withdrawal

In accordance with applicable law, customers have a 14-day period from the date of receipt of their order to exercise their right of withdrawal, without having to provide any reason.

To exercise this right, the customer must notify us in writing (by email or contact form), providing:

• Full name

• Order number

• Product(s) concerned

2. Refund Conditions

To be eligible for a refund, the product must:

• Be returned in its original condition

• Not have been used

• Be complete and in its original packaging

⚠️ Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

3. Non-Refundable Items

The following items are non-returnable and non-refundable:

• Customised or made-to-order products

• Digital or downloadable products

• Products that have been opened or used for hygiene or safety reasons

• Gift cards

4. Defective or Incorrect Products

If the product received is:

• Defective

• Damaged

• Incorrect

The customer must contact us within 48 hours of receipt, providing supporting evidence (photos or videos).

In such cases, return shipping costs will be covered by divinexpress.shop, and a refund or replacement will be offered.

5. Refund Process

Once the returned item has been received and inspected:

• The customer will be notified of the approval or rejection of the refund

• If approved, the refund will be processed within 7 to 14 business days

• Refunds will be issued using the original payment method

6. Late or Missing Refunds

If you have not received your refund:

1. Please check your bank account again

2. Contact your bank or card provider

3. Contact us if the issue persists

7. Contact Information

For any questions regarding refunds or returns, please contact us:

Email: +44 7405154755
Website: https://divinexpress.shop